Terms of Service
Effective Date: October 7, 2026
These Terms of Service govern your access to and use of laurenandconnor.com and any related content, products, education, coaching, communities, forms, programs, and services provided by The Kurtz Company LLC, doing business as Lauren & Connor.
By accessing our website, submitting information, purchasing a product, applying for coaching, joining a community, or using any related service, you agree to these Terms of Service and our Privacy Policy .
1. Eligibility and Acceptance
You must be at least 18 years old, or have the permission of a parent or legal guardian, to purchase or use our paid products and services. By using our website or services, you represent that the information you provide is accurate and that you have authority to enter into these Terms.
2. Educational Purpose
Our content, roadmaps, videos, templates, systems, frameworks, community discussions, coaching, and other materials are provided for educational and informational purposes.
We do not provide investment, tax, legal, accounting, financial-planning, employment, or other professional advice. You are responsible for obtaining advice from qualified professionals regarding your individual circumstances.
3. No Guarantee of Results
We do not guarantee that you will make money, recover your investment, increase revenue, increase profit, grow sales, launch a successful Etsy shop, or achieve any specific business outcome.
Results depend on many factors outside our control, including your products, pricing, effort, decisions, experience, execution, available time, market conditions, Etsy policies, operating expenses, and other business factors.
Any revenue, sales, profit, customer, or business-growth examples shown on our website, in our content, or in testimonials represent individual results and are not promises or typical results. Revenue and sales are not the same as profit.
4. Products and Services
We may offer free resources, digital products, courses, systems, group education, communities, coaching, and other services. The specific scope, price, payment terms, access period, and deliverables will be described at the time of purchase or enrollment.
We reserve the right to modify, improve, suspend, or discontinue any product, service, community, feature, or content at any time. We will make reasonable efforts to communicate material changes affecting an active paid service.
5. Coaching Services
Coaching is collaborative and requires your participation, preparation, communication, and implementation. We may provide feedback, recommendations, systems, examples, and guidance, but you remain responsible for your business decisions and actions.
Coaching availability, call schedules, messaging access, response times, program length, and included materials depend on the specific offer purchased or accepted.
We may decline or terminate coaching access if we determine that a relationship is not a fit, if you engage in abusive conduct, if you violate these Terms, or if you fail to make required payments.
6. Payments, Refunds, and Cancellations
You agree to pay the price and payment terms presented at checkout or enrollment. If you choose a payment plan, you authorize the applicable payment provider to process each scheduled payment until the balance is paid or the arrangement is otherwise ended under the applicable offer terms.
Unless a separate written refund policy or offer-specific guarantee states otherwise, all purchases are final and non-refundable except where a refund is required by applicable law.
You may not cancel, reverse, dispute, or charge back a valid payment merely because you did not use the materials, attend calls, complete the work, or achieve a desired result.
If you believe a payment was made in error or you have a billing issue, contact us promptly at hello@laurenandconnor.com before initiating a payment dispute.
7. Intellectual Property
Unless otherwise stated, all website content, text, graphics, images, videos, recordings, roadmaps, templates, systems, frameworks, processes, course materials, branding, and educational materials are owned by or licensed to The Kurtz Company LLC.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use purchased materials for your own personal or internal business education.
You may not copy, reproduce, resell, distribute, publish, upload, share, sublicense, modify, reverse engineer, or use our materials to create a competing product or service without our prior written permission.
8. User Conduct
You agree not to:
- Use our website or services for unlawful, fraudulent, or abusive purposes.
- Share login credentials or provide unauthorized access to another person.
- Record, distribute, or republish private coaching or community content without permission.
- Harass, threaten, discriminate against, or abuse Lauren, Connor, team members, coaches, or other customers.
- Attempt to interfere with, damage, or gain unauthorized access to our systems.
- Use our content, trademarks, or materials in a way that implies endorsement or affiliation without permission.
9. Testimonials, Reviews, and Submissions
If you voluntarily submit a testimonial, review, screenshot, interview, message, image, video, or other content to us, you represent that you have the right to provide it and that it does not violate another person’s rights.
By submitting content for potential marketing use, you grant The Kurtz Company LLC permission to use, reproduce, edit, display, and distribute that content for business, educational, marketing, and promotional purposes, unless we agree otherwise in writing.
We may remove or decline to publish any submission. We do not promise that submitted content will be used.
10. Third-Party Services and Links
Our website may link to or rely on third-party services, including payment processors, email platforms, communities, social media platforms, hosting providers, and video platforms.
Third-party services are governed by their own terms and privacy policies. We are not responsible for the availability, security, content, policies, or performance of third-party services.
11. Disclaimers
Our website and services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that the website, content, products, services, community, or communications will be uninterrupted, error-free, complete, current, secure, or suitable for your particular purpose.
Etsy is a separate third-party platform. We do not control Etsy, Etsy policies, Etsy algorithms, Etsy fees, Etsy account decisions, or Etsy’s availability. You are responsible for complying with Etsy’s terms, policies, and applicable laws.
12. Limitation of Liability
To the maximum extent permitted by law, The Kurtz Company LLC, Lauren & Connor, and their owners, employees, contractors, coaches, agents, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of business opportunity arising from or related to your use of the website, products, services, coaching, content, or third-party services.
To the maximum extent permitted by law, our total aggregate liability for any claim related to these Terms or our services will not exceed the amount you paid to us for the specific product or service giving rise to the claim during the twelve months before the event giving rise to the claim.
13. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless The Kurtz Company LLC, Lauren & Connor, and their owners, employees, contractors, coaches, agents, and representatives from claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from your use of our website or services, violation of these Terms, violation of another person’s rights, or violation of applicable law.
14. Governing Law and Disputes
These Terms will be governed by the laws of the State of Colorado, without regard to conflict-of-law rules.
Any dispute arising from or relating to these Terms or our services will be handled in the state or federal courts located in Colorado, unless applicable law requires a different forum or the parties agree in writing to another process.
Have an attorney customize this section for your actual business entity, location, and preferred dispute-resolution process.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website or services after an update means the updated Terms apply to your future use, to the extent permitted by law.
16. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
17. Contact Us
Questions about these Terms may be sent to: